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Customer Service Management (Optional Module)
QUBE’s Customer Service Management allows for tracking of service orders, returns, and repair work. Scripts can be set up which guide customer service reps through the appropriate steps to resolve the customer’s problem. Simple, one screen creation of service invoices, credit memos, and stock returns speeds up your work.

Key Features of QUBE Customer Service Management

  • Unlimited number of pre-defined problem classifications
  • Validated corrective actions related to each cause
  • Validated causes related to each problem type
  • Follow up dates for each service order item
  • Issue replacement invoices and return items to stock
  • Manage service activities and returns online
  • Scripted questionnaire to guide customer service reps in finding out what the problems are and recording responses
  • Reports group problems and service order items by customer, item, batch or serial number
  • Graphical reporting of problems and causes
  • Normally used with Serial Number Tracking or Lot & Batch Tracking

 

Copyright © 2001 QUBE Software December 11, 2001